FAQs

FAQs

Where to Purchase

Bodewell products are only available to buy online at bodewellskin.com.

Orders & Shipping

We accept credit cards from American Express, Discover, Master Card, and Visa. We also accept PayPal, Google Pay, and Apple Pay.

When placing a subscription order, you are billed for your first shipment at the time the order is placed. Depending upon the shipment frequency you select, you will be billed at the time the next shipment is due to be sent out. This will repeat until the subscription is cancelled.

Yes. All Bodewell products can be purchased as part of a subscription.

Orders $50 and over receive free shipping. All other orders are just $5.

Most of our orders are delivered within 5 – 8 business days.

You may change your shipping address for future orders by logging into your account and navigating to ‘Addresses’ in your account dashboard. From there you add or edit addresses for future orders. If you would like to change the address for an order that has not shipped yet, or to cancel a one-time purchase order, please contact our customer service team.

To cancel a subscription, please refer to our guide on managing your Bodewell subscription here

If your order has not shipped, there may be an opportunity to change the order. Please contact our customer service team and they will be happy to assist you.

Orders will only be shipped to addresses within the 50 states of the United States (includes 48 contiguous states of the United States of America, Washington D.C., Alaska, and Hawaii).

Your Bodewell order status can be found by logging in to your Bodewellskin.com account, and selecting “Order History”. There you can see the status of your order.

Your Bodewell order shipment tracking link can be found by logging in to your Bodewellskin.com account, and selecting “Order History”, selecting the order you wish to track, and locating the “Shipping Details” section. There you can view the tracking number for your order.

Sometimes orders run late. You may contact our care line at 1-800-213-1873 to speak with a Customer Service Representative.

Returns

Please reach out to our customer service team and they would be happy to assist you.

You can take up to 60 days to try Bodewell products. If you are not completely satisfied with our product, simply contact our customer service team and they will be happy to assist you with a full refund.

Our store policy, which includes our return policy, can be viewed here.

Support

The best way to contact consumer care is by going to our website, bodewellskin.com. Answers to most questions are available by clicking “FAQs” but for additional support options, click “Contact Us.”

Subscriptions & Savings

Coupons for Bodewell are not available at this time. Please feel free to check back for special offers. We do offer a 15% discount on products with a subscription.

Yes. Our products are available for both one-time purchase and subscription.

You can manage your Bodewellskin.com account by signing in to your account, and accessing your Account Dashboard. In your account you also have access to adding or editing shipping addresses, viewing your order history and order status, updating payment methods, and accessing your subscriptions.

If you purchased your subscription as part of a guest checkout, in order to manage your subscription through your Bodewellskin.com account, you must register for your Bodewellskin.com account using the same email address you used to purchase your subscription.

We have created a special section of information all about managing your subscriptions here.

Ingredients

Currently, all of the products specifically designed for both eczema and psoriasis are fragrance-free.

The Dry Scalp Daily Shampoo and Sensitive Skin Moisturizing Body Wash do contain fragrance.

“Fragrance-Free” simply means that we do not put fragrance in the products.

“Unscented” means that there is not an obvious scent to the product, however, there may be materials that are used to neutralize the base odors of other ingredients.

The ingredient list for each of the Bodewell products can be found on the back of each product label, as well as on the website.

No, at this time, they are not.

All of our ingredients have been evaluated for use by Human Safety and Regulatory professionals. The products are made under Good Manufacturing Practice conditions to ensure their quality and are marketed in compliance with all appropriate US, Food and Drug Administration (FDA) regulations.

The Bodewell products do not contain lactose.

The Bodewell products do not contain gluten.

The Bodewell products do not contain parabens.

The Bodewell Eczema and Psoriasis products do contain a very small amount of alcohol in their formulas, as it is used in the extraction process of the proprietary botanical blend.

All of our ingredients can be found on the website at bodewellskin.com.

All of our ingredients have been evaluated for use by Human Safety and Regulatory professionals.

BW22 is a proprietary blend of 22 botanical ingredients. They are clinical grade ingredients that help promote healthier and clearer looking skin over time. Individual ingredients may be found on the product label and website.

About

Bodewell products are specially designed skin care products with actives, Colloidal Oatmeal for Eczema and Salicylic Acid for Psoriasis. Bodewell provides solutions that work on tough skin conditions, like Eczema and Psoriasis, giving you more control over your skin. Bodewell is the only brand to use the proprietary BW22 botanical blend for clearer looking skin over time.

Bodewell started out with laboratory research into the blending of botanical extracts to restore skin health. A proprietary blend was created and marketed as an ingredient in MetaDerm. MetaDerm was eventually rebranded as Bodewell. For more information, visit our ‘About’ page.

Eczema Solutions/Products

Eczema is an inflammatory skin condition that can cause dry, itchy skin, rashes, and scaly patches.

Colloidal Oatmeal is finely ground oat grain. It is an emollient that helps soften and smooth the skin. It is a skin protectant for the temporary relief of itch and irritation associated with eczema.

The eczema products are for external use only and may be used on your body where you are experiencing symptoms, such as hands, feet, chest and back. Products may be used on the face, although, do not get product in the eyes. If you do, rinse eyes thoroughly with water.

The Eczema products are designed for people who are suffering from that skin condition. These products are designed to help relieve eczema symptoms of irritation and itch, moisturize skin, and promote healthier and clearer looking skin over time.

For Eczema, we offer an Eczema Daily Calming Cream with Colloidal Oatmeal to help relieve minor skin irritation and itch due to Eczema.

We also offer a Dry Scalp Daily Shampoo and a Sensitive Skin Moisturizing Body Wash that may be of interest too.

You may use the eczema products daily, as needed, as regular use will help provide the best overall results.

The Eczema Daily Calming Cream may be used on your body where you are experiencing symptoms, such as arms, legs, chest and back. You may use this on your face, however, do not get product in the eyes. If you do, rinse eyes thoroughly with water.

We also offer a Dry Scalp Daily Shampoo and a Sensitive Skin Moisturizing Body Wash that may be of interest too.

Simply apply the Eczema Daily Calming Cream wherever you are experiencing symptoms. Or use after your shower as an all-over daily moisturizer for eczema relief.

If condition worsens or symptoms last more than 7 days or clear up and occur again within a few days, stop use and consult your healthcare provider.

The Eczema Daily Calming Cream may be applied as needed to help soothe the symptoms of eczema.

The products may be used as needed to help protect and soothe the minor skin irritation and itch associated with eczema and rashes.

If condition worsens or if symptoms last more than 7 days or clear up and occur again within a few days, stop use and contact your healthcare provider.

The eczema product is designed specifically to help relieve minor skin irritation and itch due to eczema.

Whether you use prescription lotions or other medications, talk to your healthcare provider before adding any new products to your skin care routine.

You may use the Eczema Daily Calming Cream to treat your symptoms as needed.

If condition worsens or if symptoms last more than 7 days or clear up and occur again within a few days, stop use and contact your healthcare provider.

Results will vary depending on the severity of your skin condition. With regular use, you may experience more moisturized and clearer looking skin over time.

If condition worsens or if symptoms last more than 7 days or clear up and occur again within a few days, stop use and contact your healthcare provider.

Bodewell Eczema products contain well-known, largely well-tolerated ingredients. However, as with any skin product, there is a possibility that you could experience mild to moderate skin irritation, dryness, redness, burning, itching, peeling, or swelling. The effects will resolve once product use is discontinued. Should you experience any adverse health effects that you believe may be caused by the product, discontinue use.

The Eczema products are printed with an expiration date. Please see your individual products for their specific expiration dates. They may vary depending on the product and when they were manufactured.

The eczema products may be stored at room temperature and in an upright position to prevent product leakage.

Psoriasis Solutions/Products

Psoriasis is a condition in which skin cells build up and form scales and itchy, dry patches. This overgrowth of skin, known as plaques and scales, may appear on any part of the body, although they are more commonly on elbows, knees, and the scalp.

Salicylic Acid is a beta-hydroxy acid that is used to promote skin exfoliation. It helps to soften and exfoliate dry, scaly and thickened skin of Psoriasis. For Bodewell, it provides relief of itching, irritation, redness, flaking and scaling associated with psoriasis.

The Psoriasis products are for external use and may be used on your body where you are experiencing symptoms, such as hands, feet, chest and back. As these products contain Salicylic Acid, they are not meant to be used as a whole-body treatment, but as a “spot treatment” to affected areas only.

If condition covers a large area of the body, contact your health care provider before using this product.

The Psoriasis products are designed for people who are suffering from psoriasis itching, irritation, redness, flaking, scaling associated with that skin condition. These products are designed to help relieve symptoms, moisturize skin, and promote healthier and clearer looking skin over time.

For Psoriasis, we offer three products: Psoriasis Calming Cream, Psoriasis Soothing Spray and Psoriasis Scalp Relief Treatment. Choose the product that best meets your needs.

We also offer a Dry Scalp Daily Shampoo and a Sensitive Skin Moisturizing Body Wash that may be of interest too.

You may apply the psoriasis products to affected areas, one to four times daily, or as directed by a doctor, for best overall results.

If condition worsens or does not improve after regular use of this product as directed, stop use and contact your healthcare provider.

The Psoriasis Calming Cream may be used on affected areas of your body where you are experiencing symptoms, such as elbows, knees, hands and feet. You may use this as a spot treatment on your face, however, avoid contact with the eyes. If contact occurs, rinse eyes thoroughly with water.

If you prefer something lighter for your face, we offer a Psoriasis Soothing Spray which is a lightweight, oil-free formula that is fast absorbing and can be worn under makeup. We suggest spraying the product onto your fingertips and applying to affected areas on your face, being careful to avoiding contact with the eyes.

For your scalp, we offer a Psoriasis Scalp Relief Treatment which is specially designed to help reduce scalp itch and flaking.

You may apply the Psoriasis Calming Cream to affected areas, one to four times daily, or as directed by a doctor, for best overall results. Do not use for prolonged periods without contacting your healthcare provider.

If condition worsens or does not improve after regular use of this product as directed, stop use and contact your healthcare provider.

The Psoriasis Soothing Spray is lightweight and oil-free and can be used as a spot treatment for psoriasis symptoms on the body. This fast absorbing formula can be used on the face and worn under makeup. Avoid contact with eyes, and do not spray directly on the face. We suggest spraying the product onto your fingertips and applying to your face, avoiding contact with the eyes. If contact occurs, rinse eyes thoroughly with water.

The Psoriasis Scalp Relief Treatment is designed to help relieve psoriasis itching, flaking and scaling on the scalp. Simply use the nozzle tip to apply the product to affected areas on the scalp. No need to rinse the product out. You may use the product one to four times daily or as directed by a doctor.

The Psoriasis Calming Cream may be applied to affected areas one to four times daily or as directed by a doctor.

If condition worsens or does not improve after regular use of this product as directed, stop use and contact your healthcare provider.

The Psoriasis Soothing Spray may be applied to affected areas one to four times daily or as directed by a doctor.

If condition worsens or does not improve after regular use of this product as directed, stop use and contact your healthcare provider.

The products may be used on affected areas of psoriasis to help relieve the symptoms of itching, irritation, redness, flaking, and scaling.

If condition worsens or does not improve after regular use of this product as directed, stop use and contact your healthcare provider.

The Psoriasis products are specially designed for the psoriasis skin condition. These products contain Salicylic Acid and should be used on affected areas only.

Whether you use prescription lotions or other medications, talk to your healthcare provider before adding any new products to your skin care routine.

The Psoriasis products are to be used on affected areas of psoriasis symptoms. These products are meant to be used until your condition improves. Do not use for prolonged periods without consulting your healthcare provider.

If condition worsens or does not improve after regular use of this product as directed, stop use and contact your healthcare provider.

Results will vary depending on the severity of your skin condition. These products are meant to be used until your condition improves. With regular use, most people will experience more moisturized and clearer looking skin over time.

Do not use for prolonged periods. If condition worsens or does not improve after regular use of this product as directed, stop use and contact your healthcare provider.

Bodewell Psoriasis products contain well-known, largely well-tolerated ingredients. However, as with any skin product, there is a possibility that you could experience mild to moderate skin irritation, dryness, redness, burning, itching, peeling, or swelling. The effects will resolve once product use is discontinued. Should you experience any adverse health effects that you believe may be caused by the product, discontinue use.

The Psoriasis products are printed with an expiration date. Please see your individual products for their specific expiration dates. They may vary depending on the product and when they were manufactured.

The Psoriasis products may be stored at room temperature and in an upright position to prevent product leakage.

General

The Bodewell products are designed for different skin conditions. If you have Eczema, the Eczema Daily Calming Cream may be right for you. For Psoriasis, you can try Psoriasis Calming Cream, Psoriasis Soothing Spray or Psoriasis Scalp Relief Treatment.

The Sensitive Skin Body Wash and Dry Scalp Daily Shampoo are good for either skin condition, or for those looking for those benefits.

The Bodewell products are designed for people who have specific skin conditions of Eczema or Psoriasis. If you have these skin conditions, these products may be right for you.

The Bodewell Eczema and Psoriasis products are fragrance-free. The Dry Scalp Daily Shampoo and Sensitive Skin Moisturizing Body Wash do contain fragrance.

Our products use clinically tested active ingredients, and clinically tested botanical ingredients.

At this time, the Bodewell products are not available in a travel or trial size.

Bodewell agrees that eliminating animal testing is the right thing to do. We do not test our products or ingredients on animals unless required by law.

We do not currently have gluten-free certification on any of our products. We recommend reviewing the ingredients in each product before purchasing.

We do not currently have vegan certification on any of our products. We recommend reviewing the ingredients in each product before purchasing.

We do not currently have organic certification on any of our products. We recommend reviewing the ingredients in each product before purchasing.

If you are sensitive to products with nuts, or other ingredients, we recommend reviewing the ingredients in each product before purchasing to determine whether these products are right for you.

Here is some information that may be helpful:

The Eczema Daily Calming Cream and Psoriasis Calming Cream contain coconut oil.

All the Bodewell Creams, Sprays and Scalp treatments are formulated with our BW22 botanical blend, which does contain extracts including oat seed and horse chestnut.

The Dry Scalp Daily Shampoo contains sweet almond oil.

If you have any concerns, please talk to your healthcare provider before adding any new product to your skin care routine.

First, we recommend reviewing our ingredients in each product before purchasing.

Second, as with any new product such as Bodewell, we would recommend to test product on a small spot on your arm, for 24 hours, without use of any other products, to understand if you have any issues.

If you experience a skin reaction to one of the Bodewell products, please discontinue use. If condition does not improve with discontinued use, contact your healthcare provider. Additionally, please report any adverse events directly to the Bodewell customer care team at 1-00-213-1873.

Our products are manufactured and bottled at a USA-based, cGMP compliant, and FDA registered OTC drug manufacturing facility in Oklahoma.

And testing of our ingredients is done at a USA-based, FDA registered OTC drug manufacturing lab.

Our Bodewell products are currently only available in the size that is listed on the website product pages. We do offer a subscription to make repeat purchases more convenient.

Talk to your healthcare provider before adding any new products to your skin care routine.

Talk to your child’s healthcare provider before adding any new products to your child’s skin care routine.

At this time, Bodewell does not offer trial size or samples, however, we do offer a money-back guarantee if you are not fully satisfied with your purchase.

The Bodewell products should be stored at room temperature, and in an upright position to prevent product leaking.

All Production Codes are printed on the lower backside of the package. It will say LOT followed by numbers and a 2-letter product code. It may be followed by an Expiration Date (EXP).

The products are designed to have a pH between 5.0 and 7.0.

The Bodewell Eczema and Psoriasis products, as well as the Dry Scalp Daily Shampoo have an Expiration Date printed on the package. The Sensitive Skin Daily Moisturizing Body Wash has a 3-year shelf life.

No, they are not biodegradable.

The packages (tubes & bottles) are made from polyethylene. Follow your local recycling guidelines to determine if they are recyclable in your area. The tube closure, pump sprayer, shampoo and body wash caps are polypropylene and should be put in household waste for disposal.

Body Wash/Dry Scalp Shampoo

The Sensitive Skin Body Wash was designed for the body. It is ok to use on the face as well.

Although the other Bodewell Eczema and Psoriasis products are fragrance-free, the Dry Scalp Daily Shampoo and Sensitive Skin Moisturizing Body Wash do contain fragrance.

You may use the Sensitive Skin Moisturizing Body Wash as needed for gentle cleansing of the body. Simply squeeze body wash onto a wet pouf, wash cloth or hands. Gently massage the body wash onto skin to create a light lather, then rinse.

To use the Dry Scalp Daily Shampoo, shake the bottle before use. Wet hair, massage product into scalp, rinse, repeat if desired.

For best results, use at least twice a week or as directed by a doctor. For maximum dandruff control, use every time you shampoo.

Pyrithione Zinc is an active ingredient used to treat dandruff. It helps prevent recurrence of flaking and itching associated with dandruff on the scalp.

Opening/Difficulty Using Product

The Eczema Daily Calming Cream and the Psoriasis Calming Cream have a foil seal underneath the cap to protect the product during shipping. Simply unscrew the cap, remove the foil seal, and replace the cap. Your Calming Cream should now dispense with ease.

This is a specially designed cap to protect the product from leaking in shipping. The translucent ring on the cap needs to be rotated to the right to "unlock" the disc cap. Once you do that, the disc cap can be pushed down and the product will dispense freely. Follow the directions on the label and “Twist to Unlock”.

Opening bottle steps

We are sorry to hear you are having difficulty with the sprayer. We will have our team look into this concern. In the meantime, to help you have a better experience using it, you can try two things:

1) You may try spraying the product into your hands first, then apply to your skin.

2) Try pressing the pump/sprayer down only half-way, so a smaller amount of product comes out with each pump.